Radical Candor Fully Revised & Updated Edition: Be a Kick-Ass Boss Without Losing Your Humanity

I'm looking at my bookshelf as we speak and I can see a copy of Radical Candor by Kim Scott.

And that meant like really embracing radical candor. Kim Scott's got a great book called Radical Candor.

Kim Scott, former Apple and Google executive who wrote the book Radical Candor a few years ago.

we use a book called Radical Candor for communication. Okay. Love it.

One of the biggest ones, we use a book called Radical Candor for communication. Okay. Love it.

one of the people that we interviewed for no hard feelings is Kim Scott who wrote radical candor she's become a friend of ours and she said that she always thought of herself as this cool calm and collected leader until one day one of her reports came up to her and said I just want to let you know that the team knows what kind of day we're gonna have by your mood when you walk in the door

Kim Scott has a wonderful book called Radical Candor

Kim Scott is the bestselling author of Radical Candor and the cofounder of the company by the same name. She shared her playbook for how to solicit honest feedback, handle it like a pro, and build a stronger relationship with your boss in the process.

You want to start by soliciting it and really drawing it out of your boss... think about your goto question, embrace the discomfort, sit with the silence, listen with the intent to understand, not to respond, and then reward the candor by either fixing the problem or explaining why you disagree.

Don't pretend to agree when you disagree... look for that 5% or 10% of what your boss said that you can agree with, give voice to that, and ask to think about the rest.

Kim Scott is the bestselling author of Radical Candor and the cofounder of the company by the same name. She shared her playbook for how to solicit honest feedback, handle it like a pro, and build a stronger relationship with your boss in the process.

the model around radical candor. Kim Scott created it.

There's a great book called Radical Candor. It talks about, as a manager, if someone is surprised when they're let go, that means you've done a bad job managing them. So you have to have real conversations consistently about where we're falling short and what we need to do to fix it. A coach shouldn't be surprised if they're fired.

Based on the New York Times bestseller, Radical Candor, How to Be a Kick-Ass Boss Without Losing Your Humanity, Kim Scott, Amy Sandler, and Jason Rozov deliver actionable insights each week to help you improve your career and relationships.

Be sure to add Radical Candor to your podcast playlist to get new episodes every Wednesday.

All Think Fast, Talk Smart listeners looking for advice and guidance to improve their careers in communication need to check out the Radical Candor podcast. Based on the New York Times bestseller, Radical Candor, How to Be a Kick-Ass Boss Without Losing Your Humanity, Kim Scott, Amy Sandler, and Jason Rozov deliver actionable insights each week to help you improve your career and relationships.

I definitely encourage you to listen to our episode on feedback with Kim Scott of Radical Candor fame.

Kim is amazing and her advice I think is just pure gold.

She said, none of you are Steve Jobs. And I'm really sorry if I'm the first one telling you that.

She came to Qualtrics in our early days and was doing a Q&A with the employees.

And I love that she said that.

And the point was, if you were Steve Jobs, you would not be in this room. You'd be creating your own company.

look at kind of this mediocre life versus the I don't know what you call it the excelling life so Kim Scott, friend of both of ours author of Radical Candor and Jess Work an amazing human being Kim has this construct that she calls rock stars and superstars

Kim Scott wrote a book called Radical Candor. And I think the basic idea is when you have a culture of truth telling, like at all times, I mean, you know, Stephen, your breath smells. That joke there was both unfunny and inappropriate. I'm out of here.

Kim Scott, the author of the book Radical Candor, refers to that type of language as, quote, obnoxious aggression. And she says that when practicing radical candor, feedback should be delivered in a kind and helpful manner.

She's got all these stories Jason about Silicon Valley companies where very page founder of Google will be saying hey I've got this idea and somebody who's like 17 rungs under him will be like oh you're going to be causing our department so much trouble there's going to be so much web spam and crap we're going to have to deal with we can't do this is a terrible idea.

or Steve Jobs saying something like hey we're going to try this and one of the other people on the board at Apple or in the C suite or even just below that saying this is a bad idea Steve you you have no idea why.

and there's a quote from the book that I love and again this will come up in the show which is Steve Jobs was a lion and you if you rose it you you better roar back but only if you're a lion also because otherwise he's going to eat you for lunch.

I think so much of what we learn about management we learned from the worst boss we ever had

The formula and techniques we'll hear about today will help us view honesty, candor and empathy in a totally different way

So the point of radical candor is the right response is to challenge directly but also in a way that shows you see that other person as another human being and ideally you care personally

care personally challenge directly

The compliment sandwich or the shit sandwich as it's often called the reason why the shit sandwich is such a problem is that it usually not always but it usually winds up with very insincere praise and harsh criticism

And I'm reading Radical Candor right now with Kim Scott who's coming on the show and she's got all these stories Jason about Silicon Valley companies where very page founder of Google will be saying hey I've got this idea and somebody who's like 17 rungs under him will be like oh you're going to be causing our department so much trouble there's going to be so much web spam and crap we're going to have to deal with we can't do this is a terrible idea and they're saying this to like the absolute CEO be all and all power in the company

or Steve Jobs saying something like hey we're going to try this and one of the other people on the board at Apple or in the C suite or even just below that saying this is a bad idea Steve you you have no idea why and there's a quote from the book that I love and again this will come up in the show which is Steve Jobs was a lion and you if you rose it you you better roar back but only if you're a lion also because otherwise he's going to eat you for lunch

So this book was born of your own experience as well it seems like boss wanted to ridicule you in an email chain and was kind enough to CC you on that exchange.

I think so much of what we learn about management we learned from the worst boss we ever had and in that case with that particular boss I actually lost height I lost like half an inch and I'm only five feet tall I didn't have any height to give because it was so depressing and demoralizing working with a bad boss really has a big impact it hurt your ability to get enough sleep at her true ability to feel good about yourself.

The point of radical candor is the right response is to challenge it directly but also in a way that shows you see that other person as another human being and ideally you care personally but at the very least you don't sort of write them off as a worthless waste of space on the earth you see them as a as a human being and then you're able to come up with a response that is going to move things forward.

care personally challenge directly sure that became all of life's hardest problems can be boiled down to a good two by two framework so that became the basis of the radical candor framework

It's very new it's surprisingly nuance it sounds so easy it's like there's two things and there's four quadrants but there's a big difference between telling someone don't take it personally and actually caring personally right

And there's a quote from the book that I love and again this will come up in the show which is Steve Jobs was a lion and you if you rose it you you better roar back but only if you're a lion also because otherwise he's going to eat you for lunch.