The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture Cover
Podcast Mentions

The Nordstrom Way to Customer Experience Excellence Creating a Values-Driven Service Culture

Robert Spector

"Top Ten Business Books For 2017" In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shi...

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REAL AF with Andy Frisella

Podcast

REAL AF with Andy Frisella

It was recommended as a good read for people who own businesses, especially on customer service. The book was mentioned in relation to a story about Nordstrom customer service.

"

There's a book called The Nordstrom Way. It's really fucking good for any of you guys that own businesses.

— Episode: 726. Andy & DJ CTI: GOP Calls Out 51 Int...

Episode: 726. Andy & DJ CTI: GOP Calls Out 51 Intel Officia...

It was recommended as a good read for people who own businesses, especially on customer service. The book was mentioned in relation to a story about Nordstrom customer service.

"

There's a book called The Nordstrom Way. It's really fucking good for any of you guys that own businesses.

Note: The book recommendations on this page are discovered automatically from podcast transcripts, and may be incorrect or incomplete.