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The book was referenced when a character noted that the words on shell casings mirrored its title, prompting a brief mention of its focus on why insurance companies deny claims and how consumers can respond. Aaron Katursky cited the work in the episode, but no further endorsement or critique was offered.
Episode: An Assassination Gets Personal
This 2010 book by a Rutgers professor was mentioned because the words inscribed on the shell casings echoed its title. The book discussed why insurance companies might not pay claims and what people could do about it.
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And they echo the title of a 2010 book by a Rutgers professor called Delay, Deny, Defend, Why Insurance Companies Don't Pay Claims and What You Can Do About It.