The book was repeatedly referenced in the episode notes as a resource linked to guest Chris Voss, the former FBI negotiator, with the host noting it as a relevant work on empathy and business communication. No detailed endorsement or critique was offered, indicating a casual mention of the title.
Episode: 197. Prep or Perish: Mastering In-the-Moment Commu...
This book was referenced as a resource related to one of the podcast guests, Chris Voss, the former FBI Negotiator.
Chris Voss's Book: Empathy and Understanding In Business