Podcast
Pivot
The book discusses the reasons behind the US government's lagging digital infrastructure compared to the private sector and suggests solutions to improve government digital services. It highlights the need for better design and processes, empowering public servants, and addressing cultural issues.
I wrote the book because I think it's kind of a deeper problem than that and I wanted people to understand it.
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Episode: Trump Heads to Court (Again), Tesla's Autopilot Da...
The book discusses the reasons behind the US government's lagging digital infrastructure compared to the private sector and suggests solutions to improve government digital services. It highlights the need for better design and processes, empowering public servants, and addressing cultural issues.
I wrote the book because I think it's kind of a deeper problem than that and I wanted people to understand it.
These are a process that sort of accumulated or accreted over time and it's been no one's job to go back and look at them and say wait a minute These are just records in a database We can find all the ones that are eligible and we can change them and you know It's it's really got to be someone's job to actively design these services that work for people.
It's not just that we you know It's not just that we don't do it, right? It's that we have these processes that often force us to do it wrong.
I think that it is not about a certain technology that we should get behind. I think it's about Really in the end of the day empowering public servants to use their judgment.
Reviews are saying it should be quote required reading for politicians and policymakers
